Our Customer Satisfacition Policy
Our primary goal is to provide the highest level of customer satisfaction, provide services at international quality standards in line with our commitments, improve and regenerate ourselves every day with our expert and solution-oriented technical and administrative personnel.
In line with this policy;
- Assuring the easy communication of the demands, complaints and suggestions of our customers; we treat all notices meticulously with a customer-oriented approach in line with the principles of objectivity, confidentiality, accessibility and transparency, and evaluate such in accordance with legal requirements and company policies.
- preventing non-conformities that may arise in the ongoing processes by reviewing our business processes via self-assessment procedures and promptly reaching the most appropriate, accurate and affordable solutions.
- We take measures to prevent the recurrence of complaints, constantly review our processes, implement the necessary improvements and supervise them.
- We aim to establish long-term and lasting relationships with our customers based on trust.
- We meet the requirements of our employees in order to increase the satisfaction of our customers, promote their participation in the processes and encourage their contributions in this regard, and provide resources to develop themselves.